Help Desk Software

 

Software for call logging centres and centralised help desk systems.

The helpdesk software, unlike most of our other systems is generally supplied customised to the users individual requirements. We offer a complete customisation and continued development / support service.

The current system includes modules for:

  • Call logging system to record all contacts with customers.
  • Help desk call status, associated events, visits, and reports.
  • Integrated e-mail or visits to engineers
  • Sales quotation preparation
  • Equipment build and test lists
  • Customer details, sites and equipment details
  • Stock control
  • Loan items issued
  • Knowledge base generation
  • Call update via the Internet (e-mail or web)


If you require further details on this system it would help if you could identify the following information:

How many users will require access to the system at any one time?

Description of your operation and the basic requirements of your help-desk.

Approximately how many calls will you receive annually?

Do you require the telephony module built in to the software to recognise incoming numbers and divert calls to the appropriate call handler?

What network operation system do you use?

Would you require call information or knowledge base information to be published to the web?

Would you require the ability to update the system from the web?

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e-mail address


Please identify where you are geographically

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e-mail address info@twsw.co.uk
Telephone +44 (0)1604 768721